Politique de remboursement

Last updated: June 2026

Thank you for shopping with us. We want you to love your purchase, and we’re here to help with any issues. Please review our return and refund guidelines below.

Returns

We accept returns for eligible items within 14 days of delivery.

To qualify for a return, items must be:

• unused
• in their original condition
• in original packaging

Items that are worn, damaged, or returned without packaging may not be accepted.

To start a return, contact us at azaleanow.com.business@gmail.com with your order number and photos of the item.

Refunds

Once your return is received and inspected, we’ll notify you of approval or denial.

If approved, your refund will be issued to your original payment method.

Processing times vary depending on your bank.

Shipping fees are non‑refundable.

Order Issues / Damaged Items

If your order arrives damaged, defective, or incorrect, email us within 48 hours of delivery with:

• your order number
• photos of the issue
• photos of the packaging

We will replace or refund the item depending on availability.

Cancellations

Orders can only be canceled before they are processed or shipped.

Once an order is in fulfillment, it cannot be canceled.

Non‑Returnable Items

For hygiene and safety reasons, the following cannot be returned:

• used items
• items without original packaging
• clearance or final‑sale items

Lost or Stolen Packages

We are not responsible for packages marked as delivered by the carrier.

If this happens, please contact the carrier directly to open a claim.

Exchanges

We currently do not offer direct exchanges.

If you need a different item, please request a return and place a new order.

Contact

For any questions, reach out to us at:

azaleanow.com.business@gmail.com

We’re here to help.